Are you interested in a role where you can bring your NCAT expertise can truly influence fair and meaningful housing outcomes?

At Homes North, we believe stable housing changes lives — and fair, transparent decision-making is at the heart of that. We’re seeking a NCAT Coordinator who can bring sharp analytical skills, strong advocacy, and a calm, client-centred approach to some of our most significant tenancy matters.

If you’re someone who thrives on problem-solving, legislation, and helping people navigate complex situations with clarity, this role is for you.

Key Responsibilities

• Support the preparation and coordination of NCAT cases, including documentation, evidence, and lodgements

• Prepare case summaries and briefing materials for the NCAT Specialist

• Ensure compliance with relevant legislation, organisational policies, and Homes North values

• Represent Homes North at NCAT as required within delegation

• Maintain accurate and up-to-date records and case files

• Engage with internal teams and stakeholders to support effective case management

• Provide guidance and advice to staff on NCAT processes

• Identify and minimise risk in line with legislation and policy

• Deliver professional, values-based customer service

• Comply with Work Health and Safety requirements

What You will Bring

• Strong negotiation skills with the ability to achieve effective outcomes

• Sound knowledge of the NSW Residential Tenancies Act and NCAT processes

• Experience in tribunal, legal representation, or advocacy roles

• Culturally aware, with the ability to work respectfully with diverse communities, including Aboriginal and Torres Strait Islander peoples

• Excellent interpersonal, communication, and conflict resolution skills

• High level of written, verbal, and computer literacy

• Relevant qualifications or experience in business, community services, or legal environments (desirable)

• Background in housing, community services, or tribunal/legal settings (desirable)

Why Join Homes North?

At Homes North, we value and support our people. You will benefit from:

• Salary packaging benefits that can significantly increase your take‑home pay.

• 35‑hour work week with flexible start and finish times.

• A family‑friendly workplace that supports flexible working arrangements.

• Professional development opportunities and career progression pathways.

• Being part of a supportive, well‑regarded not‑for‑profit organisation where collaboration and purpose matter.

Applications via SEEK only.

For further information, please contact Rianah Cook on (02) •••• •897.

Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.