Working for BEST: 

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave 
• Birthday Leave
• Option to purchase additional leave 
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and 
• Employee Assistance Program 

About the Role:

 

This is a permanent, full-time position (Monday to Friday, 38 hours per week) based at our Tamworth site.

The Program Support Officer provides high-quality administrative and customer service support, managing all incoming phone contacts and scheduling appointments for the outreach caseload. The role ensures that enquiries are resolved promptly or referred to the appropriate area, while maintaining accurate records in compliance with legislative, contractual, and organisational requirements. This position plays a key role in delivering exceptional customer experiences, supporting operational efficiency, and contributing to BEST’s vision.

About You: 

Skills, Experience and Attributes:

• Excellent communication and customer service skills
• Excellent time management and organisational skills with the ability to multitask. Manage competing priorities.
• Demonstrated experience in meeting/exceeding targets.
• Ability to maintain professionalism and service quality under pressure.
• Experience in a customer facing role and passion for providing exceptional customer service.
• Ability to persevere when faced with resistance; overcome obstacles and maintain a positive attitude and stable performance under pressure.
• Proficiency in Microsoft Office, CRM Systems and phone systems.
• Understanding of contractual frameworks, privacy principals, and accurate record-keeping or willingness to develop knowledge.

Qualifications, Licences and Checks:

• Relevant qualifications in Employment Services and/or Community Services desired, but not essential.
• Current Driver’s License (Class C or above).
• Working with Children Check (or willingness to obtain).
• Police Check (or willingness to obtain).

How to Apply: 

Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume- please include at least two (2) contactable work referees. 
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role. 

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team. 

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr•@best.com.au.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact: 

Emilly Page (HR Advisor): hr•@best.com.au

 

Applications close 29 June 2026, at 11.59pm.

Apply now, don't delay as we will be proceeding to interviews