Phoenix Foundry is a bronze memorial plaque manufacturer based in the regional town of Uralla, in the Northern Tablelands region of NSW; approximately halfway between Sydney and Brisbane. Two and a half hours to the coast makes it an ideal location for those seeking to escape to regional areas.

The New England region is famous for our four distinct seasons. Armidale , 20 kms North of Uralla, is a picturesque regional city, offering a high-quality lifestyle and is a centre for educational opportunity, with excellent public schools and prestigious private schools, alongside the University of New England. 

The area is renowned for its rich history, beautiful architecture and stunning natural surroundings. A welcoming community and a relaxed lifestyle, with plenty of opportunities for outdoor activities awaits you.

We are hiring for customer sales/service personnel. Dealing with customer queries telephonically and via emails, limited face to face customer interaction.

This role has responsibility for Customer Service & general administrative duties of the Company.  Reporting to the General Manager, this position provides a stimulating and challenging opportunity for the right applicant. The role could evolve and deepen depending on the capabilities of the incumbent.

 

Key Responsibilities

·         Answering Incoming Telephone Calls.

·         Attending to Face-to-Face Customer enquiries.

·         Responding to customer enquiries regarding plaque design, deliveries and other customer service issues.

·         Monitor and distribute incoming emails as appropriate

·         Appending of correspondence to orders and appropriate database updates.

·         Electronic placement of Artwork onto negative sheets.

·         Undergo training in designing simple plaque layouts as per customer requests

·         Proof reading of customer orders to ensure accuracy

·         Other administrative duties as required

Selection Criteria

·         A strong customer focus together with demonstrated customer service skills

·         Ability to work alongside team members and build strong working relationships

·         High computer literacy, including experience with databases and relevant computer programs.

·         Self-motivated & Positive

·         Ability to multi-task and prioritise effectively

·         Results orientated and pro-active attitude

·         High level of attention to detail and accuracy